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Blue Mena Group is the leading customer service ecosystem specialist in Middle East and North Africa. Established in Tecom’s ICT cluster, Dubai Internet City, in 2008, Blue Mena Group was founded by Riadh Boukhris, president of Altitude Software Mena (the leading independent contact center vendor for unified interaction solutions).

Altitude Software

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.
Altitude delivers worldwide the Altitude uCI (Unified Customer Interaction), a robust, modular, customer interaction management software platform. It handles all interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
Altitude unified customer interaction solutions leverage existing technology investments in the contact center, adding value – without disruption – across a wide range of business situations. Altitude uCI contact center solutions are being used by over 300,000 people in 1100 organizations in 80 countries, to manage enterprise functions like customer care, telemarketing, telesales, collections, help desks, surveys and etc. for customer-centric companies.

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