021-32725733        info@curvetechnologies.net
     


  In-House





Below are the in-house products that Curve Technologies offers to ensure that your business runs smoothly and efficiently:

1
 
 

Agent monitoring system

To monitor the customer service and to control queries, this process is obligatory to extract information about the market. This is to understand the customer’s engagement with the organization and to distinguish how it will be dealt with in the future.

Credit Card Tracking System

It is a web based solution that helps to track complete workflow corresponding to the card lifecycle, from request to delivery of the card. With this solution the user will be able to view current card status as well as card movement history at any stage.

email-marketing
 
 
23
 
 

Call Recording System

Our Software has the ability to record multiple line types such as analog, digital and VoIP. It is a solution that enables organizations to allocate lines to different departments, with the help of web interface. User may perform live monitoring, retrieval of calls and playback recordings as per given search criteria.

Call Scoring System

As a growing need of Contact Centers, managers are increasingly utilizing call scoring evaluation forms when analyzing live or recorded calls and reaping incredible benefits as a result. This software also helps enrich the feedback provided to agents during coaching sessions and enhance the agent’s motivation to improve his performance.

23
 
 
email-marketing
 
 

System of Knowledge

System of Knowledge – SOK is a knowledge base system that can be used to locate, capture and share information with your team.

SOK allows you to share information from your website or intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

CTI Adapter / Integrator

A generic interface strongly coupled with various telephony switches which enables third party applications to popup incoming interaction details. It helps agents to offer personalized services, greet customers by name and maintain customers’ historical records.

email-marketing
 
 
email-marketing
 
 

Payment Gateway Adapter / Integrator

Payment Gateway Integrator is a customizable adapter that empowers your website to step into the E-Commerce world and accept electronic payments in the form of Credit Card and Debit Cards.

You can even use it to start accepting donations on your website for any social activity.

Fundraising / Donation System

Online donation solution has all the tools you need to quickly process online donations. It works on a secure system and also allows you to maintain a database of your donors.

email-marketing
 
 
email-marketing
 
 

Investment Banking System

This system help banks in documenting and recording processes involved in creation of capital for other companies, governments and other entities. Investment banking system records all activities that banks generally performs e.g. underwrite new debt and equity securities for all types of corporations, aid in the sale of securities, and help to facilitate mergers and acquisitions, reorganizations and broker trades for both institutions and private investors.

Email Marketing System

Includes everything you need for creating, sending and tracking marketing related mails. This application is fully featured and is built specifically to help automate your follow-ups, which increases the conversion of leads into successful sales.

email-marketing
 
 


Our Services


 

email-marketing
 
 

Contact Center Training

This course prepares individuals to become efficient call agents. It includes everything from technical use of the system to telephone etiquette, appraisal process, monitoring system and much more. After this training an agent can start working immediately in a call center setup. This course is certified by The Etiquette School of Singapore.

Web Designing

We can help you create an unparalleled online presence through digital assets that are customer centric. Apart from being visually appealing, all our websites are W3C validated, fast loading and highly user-friendly.

email-marketing
 
 







Contact Us